If you choose to cancel your support services, you will need to contact our Billing Department for a refund within 30 days of subscription start date. You can also contact us by sending an email to firstname.lastname@example.org.
Please be advised that for subscription based plans Cancellation fee of $49.99 and $29.99 Per Resolved incident fee do apply. If we cannot resolve even your single issue, then you will receive the appropriate reimbursement from our Billing Department.
For incident based plans, you will be eligible for refund when any of the following criterions are met:
1. You have all the prerequisites which were required to resolve the problem and Issue was not resolved by a IPLUS Communications technician.
2. 30 days have not passed after the issue was last resolved by a IPLUS Communications technician.
3. If your subscription plan included any software, the price of the software will not be refunded in case of cancellation of service.
Disputes about Billing:-
In the event that you disagree with any charge made to your account, you agree to contact us: email@example.com. with a view to resolving the dispute prior to making a formal notification to your credit card company. You must contact us either by email or telephone, stating your reasons for dispute of the charge. This will enable us to accurately and promptly assess your complaint and, where justified, credit your card with the disputed amount in a timely manner to avoid any further inconvenience to you.